Refund policy

You have 14 days from arrival to request a refund through our self-serve refund system.

Buyers are responsible for return shipping costs. Original shipping costs will not be refunded. 

Steps to Return via Self-Service:

1. Access Account: Go to the online store, click the profile/login icon, and enter your email.
2. Verify: Enter the six-digit code sent to your email.
3. Initiate Return: Click on the specific order, then click the "Request return" button.
4. Select Items: Select the items you wish to return, choose a reason for each, and add notes if necessary.
5. Submit: Click "Request return" to send the request to the merchant.
6. Ship Item: Upon approval.

EXCEPTIONS: Handbags, accessories, undergarments & books are NON-REFUNDABLE 

OTHER EXCEPTIONS:

• If the item was new with tags, the tag must still be in place to receive a full refund
• Your refund will be awarded to your original form of payment
• I cannot offer exchanges at this time

If you have any questions or issues - contact greenhavenmerc@gmail.com